Which of the following performance perspectives in the balanced scorecard model includes the percent of sale from new goods and services
A) The financial perspective
B) The innovation perspective
C) The learning perspective
D) The customer perspective

Question

Quizplus · Accepted Answer

The percent of sale from new goods and services is a measure of customer satisfaction and loyalty, making it a part of the customer perspective in the balanced scorecard model. The financial perspective focuses on financial measures such as revenue and profit, the innovation perspective focuses on measures related to research and development, and the learning perspective focuses on measures related to employee training and development.

Which of the Following Performance Perspectives in the Balanced Scorecard