Which of the following is a quality performance measure at an operational level
A) Customer ratings of goods and services
B) Customer retention
C) Service representative courtesy
D) Product recalls

Question

Quizplus · Accepted Answer

Service representative courtesy is a quality performance measure at an operational level because it relates to the behavior and actions of frontline employees who directly interact with customers. Their courtesy can impact customer satisfaction and retention, making it a key indicator of operational performance. The other options listed are also important measures of performance, but they may be better suited for higher-level strategic or financial analysis.

Which of the Following Is a Quality Performance Measure at an Operational