Which of the following statements is true of operations management (OM)
A) The application of the concepts and methods of OM is limited to the technology industry.
B) OM is the only function by which managers can directly affect the value provided to all stakeholders.
C) The activities involved in OM focus on creating value solely for external customers.
D) OM and its principles are exclusively applicable to firms that produce tangible products.

Question

Quizplus · Accepted Answer

Operations management is a critical function in any organization, as it involves managing the processes, systems, and resources needed to deliver value to customers and other stakeholders. Effective OM can directly affect the value provided to all stakeholders, including customers, employees, suppliers, and shareholders. While OM is commonly associated with manufacturing and production, it is applicable to a wide range of industries, including services, healthcare, and technology.

Which of the Following Statements Is True of Operations Management