Steve is trying to understand the concern of an angry customer, but the customer is so irate Steve is having a difficult time.The customer's emotion is an example of
A)static.
B)feedback.
C)miscommunication.
D)noise.
E)channel deficiency.

Question

Quizplus · Accepted Answer

The customer's emotion is an example of "noise," which refers to any interference that affects the clarity or effectiveness of communication. In this case, the customer's anger is the noise disrupting Steve's ability to understand the concern.

Steve Is Trying to Understand the Concern of an Angry