Which of the following is not an example of empowerment?
A)A grocery store checker's ability to match a competitor's price.
B)A customer service representative authorized to waive a customer's credit card annual fee.
C)The opportunity for employees to carry large packages to their customer's cars.
D)Allowing employees to perform additional services for customers on the employee's own time.

Question

Quizplus · Accepted Answer

Empowerment involves giving employees the authority and autonomy to make decisions and take actions that benefit the customer within the scope of their employment. Allowing employees to perform additional services on their own time does not constitute empowerment within the organizational structure or policy framework, as it falls outside the scope of their formal job responsibilities and the company's direct oversight.

Which of the Following Is Not an Example of Empowerment