Veronica is angry that the sales clerk did not offer to help her while she shopped for new shoes. Veronica tells the store manager that the sales clerk did not do what was expected of her. Veronica is evaluating the sales clerk's:
A) Role Performance
B) Role Strain
C) Role Conflict
D) Master Status

Question

Quizplus · Accepted Answer

Veronica is assessing the sales clerk's role performance, which refers to how well someone fulfills the expectations or duties of a particular role, in this case, providing assistance to customers.

Veronica Is Angry That the Sales Clerk Did Not Offer