ABC can be used to determine the costs of quality and to help refine quality strategies. Quality activities are commonly classified as:
A) Internal or external
B) Value-added or non-value-added
C) Prevention, appraisal, production, or post-sales
D) Process-oriented or job-oriented

Question

Quizplus · Accepted Answer

The ABC classification of quality activities includes prevention activities (aimed at preventing defects from occurring), appraisal activities (aimed at detecting defects), production activities (aimed at correcting defects before delivery), and post-sales activities (aimed at correcting defects after delivery). This classification helps to identify the costs associated with each type of activity and to refine quality strategies. Option A is too broad and does not differentiate between types of quality activities. Option B is also a valid classification, but it focuses on the value added by each activity, rather than its purpose, and is not as commonly used as option C. Option D is not a recognized classification of quality activities.

ABC Can Be Used to Determine the Costs of Quality