Which of the following is not a component of the balanced scorecard?
A)Customer knowledge
B)Internal business processes
C)Transaction processing
D)Financial performance

Question

Quizplus · Accepted Answer

The balanced scorecard is a strategic planning and management system used by organizations to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. It typically includes perspectives on financial performance, customer knowledge, internal business processes, and learning and growth. Transaction processing is not considered a component of the balanced scorecard; it is more related to day-to-day operational activities rather than strategic management and performance measurement.

Which of the Following Is Not a Component of the Balanced