
In the oral message-sending process, the purpose of developing rapport is distract the person from the real reason for the communication.
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Q1: Communication is the process of conveying information
Q2: In the message-receiving process,while the person is
Q10: In oral face-to-face communication, before sending a
Q11: In written communication,one important tip is set
Q13: The message-receiving process includes listening,analyzing,and checking understanding.
Q14: In written communication, one important tip is
Q15: Analyzing is the process of thinking about,decoding,and
Q16: The 1-5-15 rule states that you should
Q18: For sending difficult and unusual messages, it
Q20: The richest communication channel is a written
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