In the zero-defects view of quality,
A)control costs do not increase without limit.
B)control costs initially increase and then decrease as the firm approaches the robust start.
C)failure costs can be driven to zero.
D)all of the above are true.

Question

Quizplus · Accepted Answer

The zero-defects view of quality holds that as the firm approaches the ideal state of zero defects, control costs will initially increase as more resources are devoted to ensuring quality, but will eventually decrease as quality becomes a routine part of operations. In this state, failure costs are driven to zero as there are no defects to correct or customer complaints to address. Therefore, all options are true.

In the Zero-Defects View of Quality