A non-value-added activity in a service enterprise is
A) taking appointments.
B) traveling.
C) advertising.
D) all of these.

Question

Quizplus · Accepted Answer

Taking appointments, traveling, and advertising are non-value-added activities in a service enterprise because they do not directly contribute to the creation of the service or product that the enterprise offers. While they may be necessary for the operation of the enterprise, they do not add value to the customer.

A Non-Value-Added Activity in a Service Enterprise Is