A value-added activity in a service enterprise is
A) performing landscaping services.
B) reception.
C) billing.
D) ordering supplies.

Question

Quizplus · Accepted Answer

Performing landscaping services is a value-added activity because it directly contributes to the satisfaction of the customers by enhancing the appearance and ambience of the service enterprise. Reception, billing, and ordering supplies are important activities but they are not directly linked to the core service and may be outsourced or automated.

A Value-Added Activity in a Service Enterprise Is