Many companies now focus on reducing defects in finished products with the goal of zero defects. This is called
A) Activity-based costing.
B) Balanced scorecard.
C) Value chain.
D) Total quality management.

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a management approach that aims to maximize customer satisfaction and minimize waste, rework, and defects in finished products or services. TQM involves all employees in the organization and focuses on continuous improvement to achieve the goal of zero defects. TQM includes a range of tools and techniques such as statistical process control, continuous improvement, and employee involvement.

Many Companies Now Focus on Reducing Defects in Finished Products