Which of the following would be an objective for the internal process perspective?
A)profit per employee
B)customer retention
C)training hours
D)planning accuracy

Question

Quizplus · Accepted Answer

The internal process perspective is focused on improving internal processes and operations, and ensuring that they are able to support the achievement of the organization's goals. Therefore, an objective related to planning accuracy would be more relevant to this perspective than objectives related to profit per employee, customer retention or training hours, which are more aligned with the financial, customer and learning and growth perspectives, respectively.

Which of the Following Would Be an Objective for the Internal