Two nurses on a psychiatric unit come from different backgrounds and have graduated from different universities.They are given a set of new orders from the unit manager.Each nurse displays different emotions in response to the orders.Nurse A indicates that the new orders include too many changes; Nurse B disagrees and verbally indicates why.This step in the process is which of the following in Thomas' Stages of Conflict?
A)Frustration
B)Conceptualization
C)Action
D)Outcomes

Question

Quizplus · Accepted Answer

Thomas' Stages of Conflict include conceptualization,which involves different ideas and emphasis on what is important or not or about what should occur.

Two Nurses on a Psychiatric Unit Come from Different Backgrounds