In the customer perspective, objectives and measures that drive the creation of customer value are
A)customer survey ratings.
B)postpurchase cost.
C)on-time deliveries.
D)all of the above.

Question

Quizplus · Accepted Answer

All of the listed options (customer survey ratings, post-purchase cost, and on-time deliveries) are important measures that reflect the degree to which a company is creating value for its customers. Customer survey ratings provide insight into how well a company is meeting customer needs and expectations, while post-purchase cost measures the total cost incurred by the customer after the initial purchase. On-time deliveries reflect the company's ability to deliver products or services when promised, which is a key factor in customer satisfaction. Therefore, all three objectives and measures are equally important in driving the creation of customer value.

In the Customer Perspective, Objectives and Measures That Drive the Creation