In using total quality management (TQM), the key focus is:
A)customer focus.
B)executive focus.
C)employee focus.
D)management focus.

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a management strategy that focuses on customer satisfaction by continually improving processes and products. Therefore, the key focus of TQM is customer focus, as it aims to understand and meet the needs and expectations of customers. While management, employee, and executive focus may be important in implementing TQM, they are not the primary focus of the strategy.

In Using Total Quality Management (TQM), the Key Focus Is