From the operational content view, a quality product or service is one that meets or exceeds
A)customer expectations.
B)customer satisfaction.
C)company targets.
D)company standards.

Question

Quizplus · Accepted Answer

From an operational content view, a quality product or service is one that meets or exceeds customer expectations. This is because customers ultimately determine the success of a product or service by their satisfaction with it. While company standards and targets are important, they are secondary to meeting the needs of the customer.

From the Operational Content View, a Quality Product or Service