The critical performance measures of the Balanced Scorecard have some special properties. Which of the following is NOT one of those properties?
A)scorecard measures are linked by cause-and-effect relationships
B)performance measures are derived from strategy
C)benchmarking plays a critical role
D)performance measures should be balanced between outcome and lead measures

Question

Quizplus · Accepted Answer

While benchmarking can be a useful tool in developing performance measures for the Balanced Scorecard, it is not considered a critical property of the system. Instead, the focus is on selecting measures that are linked to strategy, have cause-and-effect relationships, and include a balance of outcome and lead measures.

The Critical Performance Measures of the Balanced Scorecard Have Some