A performance measure and reporting system that strikes a balance between financial and operating measures, links performance to rewards, and gives explicit recognition to the diversity of organizational goals
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Q152: The effort to ensure that products and
Q153: A set of activities assigned to a
Q154: A responsibility center whose success is measured
Q155: A designer of management control systems always
Q156: The statistical plot of measures of various
Q158: Examples of this are customer satisfaction and
Q159: Exertion toward a goal or objective
Q160: An approach to quality that focuses on
Q161: Describe a balanced scorecard, explain its advantages,
Q162: "Managers of profit centers should be held
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