In an organization, top managers make all the decisions and lower-level managers merely carry out their directives. This organization is most likely to be characterized by ________.
A) a narrower span of control
B) a low degree of formalization
C) a high degree of centralization
D) a high degree of departmentalization
E) a low degree of work specialization

Question

Quizplus · Accepted Answer

Centralization refers to the degree to which decision making is concentrated at a single point in the organization. In centralized organizations, top managers make all the decisions and lower-level managers merely carry out their directives. In organizations at the other extreme, decentralized decision making is pushed down to the managers closest to the action.

In an Organization, Top Managers Make All the Decisions and Lower-Level