Which of the following is not an example of good telephone technique?
A) Answer all calls by the second or third ring.
B) If a caller asks a question you can't answer, end the call politely.
C) Give the caller your full attention.
D) Ask before you put someone on hold, allowing time for a response.
E) Use the other person's name to personalize the conversation.

Question

Quizplus · Accepted Answer

Ending a call when a caller asks a question you can't answer is not an example of good telephone technique. Instead, it is better to offer to find the answer and get back to the caller, or transfer them to someone who can help.

Which of the Following Is Not an Example of Good