To build goodwill in a business letter, use neutral expressions such as cannot and will not.

Name: To build goodwill in a business letter, use neutral expressions such as cannot and will not.
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Quizplus · Accepted Answer

To build goodwill in a business letter, it is important to use positive and polite expressions, rather than negative ones like "cannot" and "will not". Using words like "unfortunately" or "regrettably" can soften the tone while still maintaining a professional stance.

To Build Goodwill in a Business Letter, Use Neutral Expressions