When a customer's expectations are not met, you will be more successful rebuilding the long-term relationship if you
A) delay responding and hope the customer forgets about the complaint.
B) send a letter.
C) call the customer or schedule a face-to-face meeting.
D) request that a supervisor contact the customer.

Question

Quizplus · Accepted Answer

Calling the customer or scheduling a face-to-face meeting shows that you value their concerns and are willing to address the issue directly. It also allows for a more personalized and immediate response, leading to a greater chance of resolving the issue and rebuilding the relationship. Delaying or sending a letter may come across as impersonal or uncaring, while requesting that a supervisor contact the customer may make it seem like the issue is not important enough for direct attention.

When a Customer's Expectations Are Not Met, You Will Be