If your claim is not a routine one, your persuasive complaint letter should
A) compliment the reader and describe your request as asking for a favor.
B) let the reader decide how to resolve the problem.
C) include as much supporting evidence as possible.
D) follow the direct organizational plan.
E) begin with the action you want the reader to take.

Question

Quizplus · Accepted Answer

Since the claim is not routine, including supporting evidence can help persuade the recipient to take action. A and B may not be appropriate for non-routine claims as they can come across as insincere or overly deferential. D may not be the best choice if the letter needs to be more persuasive in nature. E is a good practice for any complaint letter, but may not be the most effective strategy for a non-routine claim.

If Your Claim Is Not a Routine One, Your Persuasive