To retain goodwill and help the reader "accept" the bad news you must
A) show that the matter was taken seriously and the solution was objective and fair
B) just tell them the company policy
C) explain that it has always been done this way
D) apologize

Question

Quizplus · Accepted Answer

By showing that the matter was taken seriously and the solution was objective and fair, it demonstrates that the company values its customers and is dedicated to finding solutions for them. This can help the reader feel heard and understood, therefore making it easier for them to accept the bad news. Apologizing can also be helpful, but it should not be the only approach taken.

To Retain Goodwill and Help the Reader "Accept" the Bad