When you use the direct plan for a bad-news message, you should
A) save any mention of the justification for the closing paragraph.
B) include a sincere apology in the first paragraph.
C) emphasize the reasons before presenting the negative news.
D) state the information in language as positively as possible.
E) avoid a friendly closing so you won't seem insincere.

Question

Quizplus · Accepted Answer

The direct plan for a bad-news message involves being clear and straightforward while maintaining a positive tone. Stating the information in language as positively as possible helps to soften the impact of the bad news and maintain a professional and considerate tone.

When You Use the Direct Plan for a Bad-News Message