If you don't know your reader, you should consider using the indirect plan rather than the direct plan to organize your bad-news message.
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Q1: Keep your language concise, short, objective, and
Q3: When writing a bad-news message, one of
Q4: Discussing how the refusal or rejection benefits
Q5: Bad-new messages require careful planning.
Q6: The first thing you must know before
Q7: Always tell the bad news in the
Q8: In the body of a bad-news message,
Q9: You should consider using a buffer statement
Q10: Direct messages are not necessarily shorter that
Q11: If you write a bad-news letter instead
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