________ variability is not one of the five sources of customer-induced variability.
A) Arrival
B) Capability
C) Effort
D) Demand

Question

Quizplus · Accepted Answer

Demand variability is not listed among the five sources of customer-induced variability, which typically include arrival, capability, effort, request, and subjective preference variability. These sources describe how customer actions and characteristics can vary and impact service delivery, but demand variability is more about the variation in the quantity of products or services needed over time, not directly about customer actions in a service context.

________ Variability Is Not One of the Five Sources of Customer-Induced