One advantage of the multiple queue compared to a single queue is that multiple queues ________.
A) minimize wait times
B) reduce the average service time
C) lead to a perceived shorter service time
D) lead to a perceived shorter wait time

Question

Quizplus · Accepted Answer

Multiple queues lead to a perceived shorter wait time because customers are distributed among several lines, which reduces the perceived waiting time. However, it may not necessarily minimize the wait times or reduce the average service time.

One Advantage of the Multiple Queue Compared to a Single