Which of the following businesses is LEAST likely to be able to engage in customer relationship management?
A)a local restaurant that specializes in home-cooking
B)a beach shop that sells tourist mementos
C)a library
D)an online store

Question

Quizplus · Accepted Answer

A beach shop that sells tourist mementos is least likely to engage in customer relationship management because it typically deals with transient customers who are unlikely to return, making it difficult to build long-term relationships.

Which of the Following Businesses Is LEAST Likely to Be