Figure 12-2
-According to the service continuum in Figure 12-2, which of the following organizations has an almost perfect balance of tangible and intangible attributes?
A) Fast-food restaurant
B) Tailored suit
C) Advertising agency
D) Tutoring service
Correct Answer:
Verified
Q33: Which statement below is incorrect as it
Q34: The inventory costs of services include:
A)salary of
Q35: When Brad heard, "There is no waiting
Q36: The emergency room staff in Toronto's largest
Q37: Many services, such as banking and insurance,
Q39: All of the following examples a consumer
Q40: Idle production capacity can be reduced by:
A)decreasing
Q41: The "service continuum" is a range from
Q42: In today's highly competitive financial services industry,
Q43: Sarah has a backache due to overexertion.
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