Which statement BEST describes the concept of "total quality"?
A)Total quality is about reaching a peak level of quality and maintaining it.
B)Total quality is about building quality into every step of the production process.
C)Total quality is about shifting the responsibility for quality control to one team.
D)Total quality is about inspecting products when they are finished.

Question

Quizplus · Accepted Answer

Total quality is not just about the end product or final inspection, but rather involves building quality into every step of the production process. It requires the participation of all employees in the organization, with a focus on continuous improvement and meeting or exceeding customer expectations.

Which Statement BEST Describes the Concept of "Total Quality