In managing people in a virtual organisation, elements of trust which are critical success factors include: trust requires toughness, especially when wrong matches are made.

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Trust is a critical success factor in virtual organisations, but it requires toughness especially when wrong matches are made. This means that managers need to be able to make tough decisions, like ending relationships with employees or contractors who are not a good fit for the organisation, in order to maintain trust with the rest of the team.

In Managing People in a Virtual Organisation, Elements of Trust