Which of the following statements is true of the control process?
A) Once performance standards are in place, the supervisor can begin the core of the control process: fixing problems.
B) The information gained from the control process is beneficial even if supervisors do not use it as the basis for reinforcing behavior.
C) In a control system, "variance" refers to a factor in the organization that is a barrier to improvement.
D) If the control system is working properly, the supervisor should be uncovering problems before customers and management discover them.

Question

Quizplus · Accepted Answer

If the control system is working properly, the supervisor should be uncovering problems before customers and management discover them. This is the key benefit of the control process - to identify and address issues before they escalate and negatively impact the organization. Options A and C are incorrect as they do not accurately describe the control process, and option B is incomplete as it does not address the importance of reinforcing behavior based on the information gained from the control process.

Which of the Following Statements Is True of the Control