The information gained from the control process is beneficial only if supervisors
A) develop work standards that are not challenging and specific.
B) use it as the basis for reinforcing or changing behavior.
C) use it to monitor performance before establishing standards.
D) uncover problems as soon as customers and management discover them.

Question

Quizplus · Accepted Answer

The information gained from the control process is beneficial only if supervisors use it as the basis for reinforcing or changing behavior. This means that supervisors should use the information they gain from the control process to make decisions about how to shape their employees' behavior in order to meet the organization's goals. If they do not use this information in this way, then the control process is essentially useless.

The Information Gained from the Control Process Is Beneficial Only