In the context of quality improvement methods, ________ can be best described as using a formal process in which teams study processes and correct problems to limit defects to 3.4 per million operations.
A) lean process improvement
B) Six Sigma
C) zero-defects approach
D) total quality management

Question

Quizplus · Accepted Answer

The description given in the question matches the Six Sigma methodology, which aims to reduce defects to a rate of 3.4 per million operations. Lean process improvement focuses on reducing waste and improving efficiency, while total quality management is a broader approach that considers all aspects of quality in a company. The zero-defects approach, as its name suggests, aims for perfection and complete elimination of defects, which may not be a realistic goal in many situations.

In the Context of Quality Improvement Methods, ________ Can Be