Which of the following is a defining characteristic of formal communication?
A) It is directed toward accomplishing the goals of the organization.
B) It is directed toward meeting people's individual needs.
C) It rarely follows the lines of the organization chart.
D) It is typically used by top management but not by employees.

Question

Quizplus · Accepted Answer

Formal communication is characterized by being directed toward accomplishing the goals of the organization. It follows the established lines of authority in the organization chart and is typically used by employees at all levels, not only by top management. It is more focused on the organization's needs than on meeting people's individual needs.

Which of the Following Is a Defining Characteristic of Formal