What are the steps involved in the organizational change process?
A) Use benchmarking to compare performance, implement the bottom-up change, overcome obstacles, and evaluate
B) Decide on the change to make, identify the obstacles, introduce the change, and evaluate
C) Use benchmarking to compare performance, implement the top-down change, overcome obstacles, and evaluate
D) Assess the need for change, decide on the change to make, implement the change, and evaluate
E) Assess the need for change, introduce and manage the change, identify and overcome obstacles to the change, and evaluate
Correct Answer:
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