Appearance,layout,visuals,content,and language all contribute to reader-centred documents.
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Q16: You-attitude demonstrates your inability to see another
Q17: "I am pleased to let you know
Q18: It is appropriate to mention your own
Q20: You-attitude emphasizes what you,the writer,wants to communicate.
Q21: Which of the following is a way
Q22: Which of the following defines a clear
Q23: In which of the following situations would
Q24: For a message to be clear,it must:
A)define
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