There is a clear chain of cause- and- effect running from employee and behavior to customer attitudes and____________ to an organization's revenues and ____________.
A)perceptions; behavior; successes
B)dissatisfaction; needs; image
C)attitudes; behavior; profits
D)needs; wants; profits

Question

Quizplus · Accepted Answer

The correct sequence is "employee behavior to customer attitudes and attitudes to an organization's revenues and profits," indicating how employee behavior influences customer attitudes, which in turn affect the organization's financial success.

There Is a Clear Chain of Cause- And- Effect Running