Today's competitive environment has refocused the attention of management on its _________ and _________ departmentalization.
A)customer; customer
B)bottom line; customer
C)global environment; customer
D)customers; divisional

Question

Quizplus · Accepted Answer

The correct choices are "customer" and "customer" because in today's competitive environment, the focus is increasingly on customer-centric approaches, emphasizing the importance of aligning organizational structures and processes around customer needs and preferences. This includes departmentalization that prioritizes customer service and engagement.

Today's Competitive Environment Has Refocused the Attention of Management on Its