Managers should be concerned with how they can teach employees to behave in ways that most benefit the organization. They will often attempt to mold individuals by guiding their learning in graduated steps called shaping behavior.

Question

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Shaping behavior is a process where managers guide employees' learning through graduated steps, rewarding them progressively closer approximations to the desired behavior, thus teaching them to behave in ways that benefit the organization.

Managers Should Be Concerned with How They Can Teach Employees