Which of the following would NOT be a benefit to the company in its efforts to implement CRM strategies using a newly developed web- based interface within its business- to- business practices?
A)Customers have the ability to pay invoices electronically.
B)Customers have the ability to collaborate with others throughout the system.
C)Customize advertisements,product promotions,and discounts for loyal customers.
D)Customers have the ability to be harassed by unhappy employees.
E)Customers have the ability to check on the status of old orders.

Question

Quizplus · Accepted Answer

Harassment by employees is not a benefit and would be detrimental to CRM efforts.

Which of the Following Would NOT Be a Benefit to the Company