An area that is NOT a focus of customer relationship management (CRM)is _.
A)high value customer
B)customer equity
C)share of customer
D)lifetime value of the customer
E)promotions in a retail store

Question

Quizplus · Accepted Answer

Promotions in a retail store are more related to marketing strategies rather than the core focus areas of CRM, which typically include managing customer relationships and maximizing customer value.

An Area That Is NOT a Focus of Customer Relationship