A sales associate who is confronted by a customer whose newly purchased DVD player would not play his DVDs should:
A) take action only after the customer has requested her system be replaced for the second time
B) avoid placing any blame on the store or its employees for the customer's inconvenience
C) tell the customer to relate her complaint to a manager
D) not interrupt the customer's complaint
E) do all of these

Question

Quizplus · Accepted Answer

The Answer of A sales associate who is confronted by a customer whose newly purchased DVD player would not play his DVDs should:
A) take action only after the customer has requested her system be replaced for the second time
B) avoid placing any blame on the store or its employees for the customer's inconvenience
C) tell the customer to relate her complaint to a manager
D) not interrupt the customer's complaint
E) do all of these

A Sales Associate Who Is Confronted by a Customer Whose