Retailers can reduce the knowledge gap by:
A) listening to customer complaints
B) improving the communication between managers and service employees
C) increasing interactions between retail managers and customers
D) undertaking customer research
E) doing all of these

Question

Quizplus · Accepted Answer

Retailers can reduce the knowledge gap by employing all these strategies: listening to customer complaints, improving communication between managers and service employees, increasing interactions between retail managers and customers, and undertaking customer research.

Retailers Can Reduce the Knowledge Gap By