A customer wants to return a shirt that is too small to a national retail store. The retail manager will most likely make a:
A)nonprogrammed decision by following the company's refund policy.
B)nonprogrammed decision by using judgment to decide whether or not to give a refund.
C)programmed decision by following the company's refund policy.
D)programmed decision by using judgment to decide whether or not to give a refund.

Question

Quizplus · Accepted Answer

A programmed decision involves following established procedures or policies, such as a company's refund policy for returns.

A Customer Wants to Return a Shirt That Is Too