Improving quality seems to be a strategic weapon in gaining market share. However, improving quality entails allocation of resources and effort. Which one of the following costs increases to improve quality?
A) prevention costs
B) internal failure costs
C) external failure costs
D) appraisal costs

Question

Quizplus · Accepted Answer

Prevention costs increase to improve quality as they involve activities designed to prevent defects and improve product quality, such as training, process improvement, and quality planning.

Improving Quality Seems to Be a Strategic Weapon in Gaining