Which of the following statements is false regarding total quality management (TQM)?
A) The adoption of TQM means that the organization is managed to excel on all dimensions.
B) The adoption of TQM means that the customer ultimately defines quality.
C) With TQM, managers determine the company's performance standards according to what is important to them.
D) TQM is a management method focused on quality for the customer.

Question

Quizplus · Accepted Answer

In TQM, performance standards are determined based on customer needs and expectations, not solely on what managers consider important.

Which of the Following Statements Is False Regarding Total Quality